Welcome to Halcyon Hues. These Terms & Conditions govern your use of our website and the purchase of products from Halcyon Hues. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Products

Our products are carefully selected and quality checked before dispatch.

Please note:

Colours may vary slightly due to lighting, photography, and screen settings. As many products feature handcrafted finishes, natural textures or artisan-inspired details, slight variations in colour, texture, or finish are considered part of the product’s character and are not defects.

Many of our collections are released in limited quantities. Once a product is sold out, we cannot guarantee that it will be restocked. Halcyon Hues reserves the right to discontinue any product or collection without prior notice.

2. Pricing

• All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.
• Prices may change without prior notice.
• Halcyon Hues reserves the right to modify product prices at any time.

3. Orders

• Orders are subject to availability.
• After placing an order, you will receive an order confirmation email.
• Halcyon Hues reserves the right to cancel any order due to:

Reasons for Order Cancellation

1. Suspected fraudulent activity
2. Payment issues

If Halcyon Hues cancels an order due to the above reasons or operational reasons, a full refund will be issued. If an order is cancelled at the customer’s request after payment has been processed, any applicable payment processing fees or administrative charges may be deducted before the refund is issued.

4. Payment

• We accept secure online payments through approved payment gateways.
• Orders are processed only after payment has been successfully received.
• Cash on Delivery is not available.

5. Shipping

• We intend to deliver within 3-7 working days. Delivery times are estimates and may vary depending on your location and courier services.
• Once your order has been dispatched, Halcyon Hues is not responsible for delays caused by courier companies, weather conditions, public holidays, or circumstances beyond our control.
• Customers must provide complete and accurate shipping information.
• Additional delivery charges may apply for remote areas.

6. Order Changes & Cancellation

• Orders may only be cancelled before dispatch.
• Once an order has been shipped, it cannot be cancelled.
• To request an order cancellation, please contact us within 24 hours of placing an order.
• Once an order has been placed and 24 hours have surpassed, orders cannot be cancelled.

7. Returns & Exchanges

• We do not accept returns or exchanges due to a change of mind.
• Products may only be eligible for return if:

Return Eligibility

1. They arrive damaged.
2. The incorrect item was delivered.

Returned Products Must

1. Be unused.
2. Be in original packaging.
3. Include all accessories.

• Halcyon Hues reserves the right to reject returns that do not meet these conditions.

8. Damaged Deliveries

• If your package arrives damaged, please:

Damage Claim Requirements

1. If your order arrives damaged, please contact us within 24 hours of delivery. To support your claim, you must provide a clear, continuous, and unedited unboxing video showing the package from the moment it is opened until the damaged item is revealed, along with photographs of the damage. Claims submitted without the required evidence or after 24 hours may not be eligible for replacement or refund.

• Claims made after this period may not be accepted.
• Products returned without prior approval from Halcyon Hues may not be accepted.

9. Product Care

• Customers are responsible for following all care instructions provided with each product.
• Halcyon Hues is not responsible for damage caused by:

Damage Caused By

1. Improper use
2. Accidental breakage
3. Incorrect cleaning methods
4. Exposure to excessive moisture or heat

10. Intellectual Property

• All content on this website, including:

Protected Content

1. Logos
2. Product photography
3. Website design
4. Graphics
5. Text
6. Branding
7. Product names

is the property of Halcyon Hues and may not be copied, reproduced, or used without written permission.

11. Privacy

Your privacy is important to us. Any personal information you provide while using our website or placing an order will be collected, used, and protected in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information for order processing, customer support, and service improvements. We do not sell or rent your personal information to third parties. Information may only be shared with trusted service providers, such as payment processors and delivery partners, where necessary to fulfil your order or comply with legal obligations.

12. Force Majeure

Halcyon Hues shall not be responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, strikes, governmental restrictions, courier disruptions, or technical failures.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

14. Governing Law

These Terms & Conditions shall be governed by the applicable laws governing the jurisdiction in which the order is processed.

15. Limitation of Liability

To the fullest extent permitted by law, Halcyon Hues shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our maximum liability shall not exceed the purchase price of the product concerned.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Halcyon Hues

Email: info@halcyonhues.co.uk

Website: www.halcyonhues.co.uk